Introduction

Risk management draws on many different types of information — risks, incidents, cost and schedule updates, meeting notes, procedures, and other project data. In many cases, this information is already available inside Omega 365. At the same time, risk data often comes from a broad group of contributors, which increases awareness and helps capture risks earlier, but also leads to natural variation in the level of detail and quality across entries.

The challenge is therefore not only the volume and variety of information, but also the time it takes to review everything and build a complete picture — especially when managing large projects and a growing portfolio of projects and assets.

This is where Omega 365 AI Assistance and Knowledge Packs can make a real difference.

How AI Assistance supports better risk work

1. Identifying risks across multiple sources

With a Knowledge Pack in place, the AI can highlight risk signals by scanning several datasets at once — delays in the schedule, low cost productivity, risks identified in other projects, trends in incidents, cost changes, repeated comments from meetings, or mitigation actions that are continuously slipping. It can also draw on general industry knowledge and global patterns to put the information in context, while ensuring that none of your project data is shared externally. These connections are often hard to see manually, but easy for the AI to surface.

Open the "AI Assistant" to start interacticing and get input to the risk assessment. In this video you can see it in action; where the user asks for help identifing risks not already registered in the risk register, using a knowledge pack consiting of various relevant information.

As you can see the AI Assistant can use the attached Knowledge Pack to suggest potential risks based on the information it contains. It also supports adding selected risks directly to the risk register, under the user’s control. Pre-defined prompts make it easy for the user to get started and guide the AI toward the type of support they need.

2. Assisting in assessing risks

The AI can help the user assess a risk by suggesting:

• probability

• consequence area and level

• reasoning based on the content in the Knowledge Pack

• possible mitigation measures

It provides a structured proposal that the user can review, adjust, or build on. The AI also interacts directly with the Risk Register, meaning assessments can be created or updated in the system — always under the user’s control and with full transparency around what is being changed.

In Omega 365, you will first navigate to the Risk that you want work on, and then open the "AI Assistant" that is easily accessible from the "Tasks" menu:

You may also use the AI assistant to get help with mitigiating measures, as shown in the screenshot below:

The AI assistant can suggest assessment based on the pre-defined consequence areas and categorization, as well as possible mitigation measures. It can also create the suggestions directly in the registers.

3. Improving Quality in the Risk Register

When many people contribute to the risk process, the quality of entries will naturally vary. Writing a good risk title or description is not always straightforward, especially for contributors who do not work with risk management on a daily basis. Some risks end up very short, some become long narratives, and others miss key elements such as cause, impact, or what could happen if nothing is done.

A good risk title is normally short and specific — something that clearly points to the situation, activity, or condition that creates the risk.
A good description usually explains the cause, the potential impact, and any relevant context, without becoming too detailed or technical.

The AI can assist in strengthening this part of the process by helping to improve the information that is already entered. It can:

• refine and clarify titles

• restructure descriptions to make cause and impact easier to understand

• suggest suitable categories

• spot missing or vague fields

• highlight duplicates or overlapping risks

In the below video you can see how the "Health Check" feature works:

The goal is not to change how contributors work, but to support them in expressing a risk in a clearer and more structured way — and to reduce the amount of manual clean-up that risk managers often need to do. Over time, this leads to a register that is easier to use, easier to analyze, and better suited for follow-up and reporting.

Also, in the Risk App, you can get direct help, both to improve title and description, and to complete filling in attributes, as shown in the below video.

How This Works in Practice

A Knowledge Pack in Omega 365 is made up of the information you choose to include, and the setup is straightforward. When creating or editing a pack, you can add different types of content depending on what you want the AI to use.

Documents can be included when policies, guidelines, or technical material provide useful context.
Activities & Workflows can be added if incident handling, approvals, or follow-up processes contain information relevant for identifying or assessing risks.
Risks can be included directly from the risk register when you want the AI to consider existing assessments, past issues, or earlier experience.
Procedures can be added through predefined stored procedures that extract targeted information, such as manual content or other structured project data.
Scope schedules help the AI understand delays, milestones, or performance issues that might signal emerging risks.

Each of these elements becomes part of the combined knowledge base the AI uses when responding.

You can also define one-click prompts, which appear as suggestions when the pack is active in a chat. These prompts help users get started quickly, for example by asking the AI to identify emerging risks, improve a risk title, or help assess a selected risk. Prompts can be customized to reflect the needs of each project or organisation.

Once the Knowledge Pack is published and added to a chat, the AI has access to the selected content and can support the user directly. For example, the AI can analyze trends across incidents and schedule data, improve the wording of an existing risk, or create a new assessment and update it in the system — always with the user in control of what is saved.

This approach keeps the setup flexible. Some Knowledge Packs are broad and cover entire projects, while others focus on a specific domain, such as software risk, safety, cost, or contractual topics. In all cases, the setup ensures that the AI works only with the information you decide to include.

The Knowledge Packs are created and maintained in Omega 365 Setup, and can include pre-defined promps, a selection of documents, activities, workflows, meetings, risks, as well as programmed stored procedures that can retrieve data from various sources in Omega (e.g. contracts, incidents).

Access and Security

A Knowledge Pack is only available to the people it is shared with. In the Shared With tab, you can add individual users or users from a group, and choose whether they should have admin rights for the pack. This makes it easy to limit access to the people who work with the topic, and to control who can update or maintain the content.

Knowledge Packs are isolated within each customer environment. The AI uses only the information included in the pack, and no data is shared outside the customer’s own Omega 365 instance. External information may be used by the AI to provide general context, but project data and pack content remain fully contained inside the solution.

This setup allows organizations to make the most of AI support while keeping ownership and control over their information.

Looking Ahead

This is still the early phase of what AI can do inside Omega 365, but the combination of AI Assistance and Knowledge Packs already provides clear support in one of the most information-heavy areas of project work. The goal is not to change the process — but to make it easier to get the full picture, improve quality naturally, and help teams work faster and more consistently.